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I lost my password in the fires and when I input my

Customer Question
I lost my password...

I lost my password ***** the Thomas fires and when I input my recognition information it doesn't recognize my information and thus locks me out of msn for 24 hrs. What are my other options?

Technician's Assistant: What exactly are you having trouble accessing?

My email

Technician's Assistant: Are you logged into your email account on any other devices?

No everything burned up in the fire. I'm on a new computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes it doesn't recognize what I'm putting even though it is correct

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's it

Submitted: 9 months ago.Category: Email
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Answered in 2 hours by:
12/16/2017
Email technician: bbao, IT Consultant replied 9 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,154
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Do you mean you lost password ***** your email box due to the fire? Where was the password *****? Computer or phone?
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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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