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I cannot access one of my accounts. I've had problems with…

Customer Question
I cannot access one...

I cannot access one of my accounts. I've had problems with it for a while but as the option of moving from one account to another has been removed I do not know how to get to it and update it. My icloud and microsoft emails don't see me to working either. Oh this account is apparent now out of date.!!

Technician's Assistant: Are you logged into your email account on any other devices?

No. I cannot access on my iphone either. Its not a new problem its been frustrating for several months

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I did but now it wont accept changes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

There probably is but I dont think so

Submitted: 7 months ago.Category: Email
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Answered in 14 minutes by:
12/15/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Is the problem happening on a computer or phone?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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