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I forgot my password and need to setup my account in my

Customer Question
I forgot my password...

I forgot my password ***** need to setup my account in my Mac's mail app

Technician's Assistant: Are you logged into your email account on any other devices?

I can log in through Chrome

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I can't remember, I think so

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Can't think of anything

Submitted: 8 months ago.Category: Email
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Answered in 2 hours by:
12/16/2017
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,978
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What's the email provider please? Are you able to access your email via web using the provider's web portal? Please clarify. Thanks.
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Customer reply replied 8 months ago
Gmail, yes, I can access it through Chrome on my computer and also my Iphone.
Email technician: bbao, IT Consultant replied 8 months ago
Great. I also think you actually know the correct password. Pleas go to below site once you have logged on Google from your Chrome browser, let me know if you can see the content under "Sign into Google".https://myaccount.google.com/Please also let me know the version of macOS running on your Mac. Thanks.
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Customer reply replied 8 months ago
I can sign into Google. I can get my email on Chrome and my Iphone, I am trying to setup my Mac mail account to access gmail. I cannot remember my password ***** that. My Chrome password *****'t work for creating the Mac account.
Email technician: bbao, IT Consultant replied 8 months ago
Okay. I have worked out the conclusion - you need to generate an app-password ***** for your Mac to access the Gmail account as Google has increased security level for new devices accessing your mailbox.Please see below the steps given from below official document of Google to enable app password.https://support.google.com/accounts/answer/185833?hl=enPlease carefully read through it and you should be able to do it yourself. However, if you do prefer to see a quick result or demonstration on how it works, I am more than happy to offer you a Remote Desktop session at a fixed extra charge, so I can do everything for you remotely.
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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,978
1,978 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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