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Cannot log in to email. No only have desktop wants an

Customer Question
Cannot log in to...

Cannot log in to email

Technician's Assistant: Are you logged into your email account on any other devices?

No only have desktop wants an account key

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Says I need an account key. Asks a question about PlanetC. Have not used PlanetC in 15 years

Submitted: 7 months ago.Category: Email
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Answered in 3 hours by:
12/16/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,821
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Which email program you intend to use on the desktop computer? What's the email provider and are you able to access the emails from the provider's web portal? Please clarify. Thanks.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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