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It is not downloading to my computer. ATT. Use outlook on…

Customer Question
It is not downloading...

It is not downloading to my computer

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

ATT . Use outlook on computer.

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Through outlook on my PC

Technician's Assistant: What troubleshooting have you tried?

Trouble shooting on account. Reported OK. We have 2 accounts, one is my wifes which has the problem. My acct works fine.

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/15/2017
Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 6,117
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

Do you mean you cannot receive email on your wife's account?

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Customer reply replied 7 months ago
I can view it at art com but it doesn’t download to PC
Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

OK, can you send email from that account,using Outlook?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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