Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My mother board crashed, I have another Laptop, I still have…

Customer Question
My mother board crashed...

My mother board crashed, I have another Laptop, I still have my hard drive from my crashed PC, hard drive is in external hd case. How can I retrieve my Outlook contacts from old drive & put on current PC?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

7

Technician's Assistant: When did you last update your Outlook?

Not sure maybe 2 mos ago

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
12/15/2017
Email technician: John Lohr, Computer Hardware Engineer replied 8 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Email
Satisfied Customers: 790
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

What version of outlook did you have on the old PC and what version is on the new PC?

Ask Your Own Email Question
Customer reply replied 8 months ago
2010, same
Customer reply replied 8 months ago
no, just send me an email with instructions.
Email technician: John Lohr, Computer Hardware Engineer replied 8 months ago

Please ignore the remote access request as it is automated by the website.

You should be able to find the contacts here: "C:\users\"YourName"\AppData\Local\Microsoft\Outlook\outlook.pst

Do you see it there?

Ask Your Own Email Question
Customer reply replied 8 months ago
Sorry I must go. I'll check it out later. thanks for help
Email technician: John Lohr, Computer Hardware Engineer replied 8 months ago

No problem!

Would you mind rating my service? Don't worry, rating will not close the ticket so if you have issues down the road I can still help for no additional charge!

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Lohr Your Own Question
John Lohr
John Lohr
John Lohr, Computer Hardware Engineer
Category: Email
Satisfied Customers: 790
790 Satisfied Customers

John Lohr is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My old PC, on which I had a paid Malwarebytes program,
Hi, my old PC, on which I had a paid Malwarebytes program, crashed. Best Buy told me they could not load the Malwarebytes program onto the new PC from the old hard drive, but that I would have to cont… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
My hard drive crashed. Mother board destroyed. But they got
My hard drive crashed. Mother board destroyed. But they got all my files off of the computer. Now, I cannot access my older emails in outlook. it only goes back one month - and I need to reference Feb… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have just had my mother board crash & swapped to a new
Hi , I have just had my mother board crash & swapped to a new unit & want to up load Microsoft Office Enterprise 2007 to the new PC … read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
My wife's desk top HD crashed. We were able retrieve some
My wife's desk top HD crashed. We were able retrieve some files. She wants her old TBird email contacts, email folders, and calendar dates back-if possible. Also we want to change her Comcast email ac… read more
Cody
Cody
Computer Science
2,451 satisfied customers
my hard drive crashed... nothing is recoverable. Luckily I
my hard drive crashed... nothing is recoverable. Luckily I had an external hard drive that I use to download all my files to my new hard drive. However, I have no idea how to retrieve my old Outlook e… read more
Expert
Expert
I copied a user from one Windows 7 laptop to another using
I copied a user from one Windows 7 laptop to another using PC Mover. The transfer was successful, except that the Outlook won't work. The user name is ***** ***** the new computer, so Outlook seems to… read more
James K.
James K.
Consultant
1,585 satisfied customers
Geek Squad worked on my computer a few weeks ago. I had among
Geek Squad worked on my computer a few weeks ago. I had among other things lost all my e-mail contacts. Is there any way I can retrieve them?… read more
Lachard Binkley
Lachard Binkley
System Desktop Analyst
Comptia certfication
18 satisfied customers
I used outlook express on my old computer that completely blew
I used outlook express on my old computer that completely blew the hard drive. I had saved my program to an external hard drive. I am now using outlook and I can't figure out how to convert my outlook… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
We have always used Outlook Express as our email provider.
We have always used Outlook Express as our email provider. When our computer crashed several months ago we lost everything. We had saved quite a volume of emails needed in a legal battle. Is there any… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I sent some important emails from another email account to
I sent some important emails from another email account to my G-Mail account because the computer with the first account was about to crash. When I went to retrieve them from my G-Mail account they we… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I am having problems with Outlook because it cant open the
I am having problems with Outlook because it can't open the Outlook.pst file. I am getting the message C:\Users\Kathleen\AppData\Local\Microsoft\Outlook\Outlook.pst is in use by another user. Have clo… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
My motherboard turned to toast and best buy sold me an ext
My motherboard turned to toast and best buy sold me an ext hd to xfer the data to but didn't give me any of my outlook files. Can I retrieve files to recreate my contacts and folders that I was saving… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I am a mac user. I opened microsoft entourage and my account
I am a mac user. I opened microsoft entourage and my account no longer exists! All my emails, contacts, etc are gone. :( This is about 7 years of information. I did a search for the email database on … read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
I lost all of my contacts, tasks and personal folders from
I lost all of my contacts, tasks and personal folders from my outlook which was tied into my aol emamil address when my computer mother board crashed. How do I retreive them Frank Nania [email protected]… read more
James K.
James K.
Consultant
1,585 satisfied customers
Thank you in advance for your assistance. Last year I bought
Thank you in advance for your assistance. Last year I bought a new PC with Windows 7. My old computer was Windows XP with Outlook 2003. Supposedly the Best Buy geeks transferred everything from my old… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Hi - have outlook account - hard drive crashed. New hard drive,
Hi - have outlook account - hard drive crashed. New hard drive, outlook express on desktop, but need to log in so that all of our emails will be restored. We have a mchsi.com email address. Help!… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
my husbands laptop completely bombed is there any way he
my husbands laptop completely bombed is there any way he can retrieve his personal folders and contacts on another computer?… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
My computer crashed so I bought a new one. The old one had
My computer crashed so I bought a new one. The old one had Windows XL the new one has Microsoft 7. I used to use Outlook Express for e-mail but can't use with Microsoft 7. I lost all my e-mail address… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x