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When i try to open an email i get a box that says: your

Customer Question
When i try to...

When i try to open an email i get a box that says: your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity. Is there a fix for this?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail through AT&T

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Through my laptop gmail icon

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Oops. i actually don't have a gmail icon; it's the microsoft icon which takes me to gmail

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
12/15/2017
Email technician: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 9 months ago

Which email program, e.g. Outlook, Windows Live Mail, are you using to access your Gmail emails now?

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Customer reply replied 9 months ago
gosh, I think it's windows live mail, but it could be outlook -- can't view my icons from this screen
Email technician: Bryan, Computer Support Specialist replied 9 months ago

Hmm, no issues. Can we go ahead with a secure remote session so that I can check the email app/program now?

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Customer reply replied 9 months ago
now i'm confused. Are you going to send me an email? Or do I have to sign up for one of these support things? I forgot to tell you that I work from a laptop.
Email technician: Bryan, Computer Support Specialist replied 9 months ago

No issues, we can get started with the remote session from this page now. Please open up the following link on your computer:

www.fastsupport.com/506626343
Follow the on-screen prompts to download and open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 9 months ago
Well, I guess it's fixed, as when I went into Window Live Mail to open your reply, I didn't get that box. So thank you very much. It was certainly worth $5!
Email technician: Bryan, Computer Support Specialist replied 9 months ago

OK, I did not do anything to resolve this so let me process a full refund for you now. Thank you,

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