Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot open office. I have recently got rid of windows 10…

Customer Question
I cannot open office...

I cannot open office. I have recently got rid of windows 10 and reverted to window 7. This was because every time you sent an update my computer failed to operate correctly. You now tell me someone may have used my office password. I have been away for 7 days and my computer has not been switched on or used. I note a current update when I switched on. Guess what i now cannot get to use office. Please, please stop doing updates. In the world of computers updates have been the bain of my life for the last 30 years.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I tryed

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have tried that but I live in an area with very poor or no reception

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 6 minutes by:
12/15/2017
Email technician: Sandy, Computer Specialist replied 8 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 8 months ago

May I know what error message you get while truing to open Microsoft office?

Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 8 months ago

May I connect with you over secure remote session and fix/check the issue directly?

Ask Your Own Email Question
Customer reply replied 8 months ago
I would prefer you tell me what to do
Email technician: Sandy, Computer Specialist replied 8 months ago

Click Start Button, Click All Programs, Click Microsoft Word or Excel and tell me if works or not.

Ask Your Own Email Question
Customer reply replied 8 months ago
No thankyou
Email technician: Sandy, Computer Specialist replied 8 months ago

Do you get any error message when you try to click Microsoft Word or Excel?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sandy Your Own Question
Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
6,965 Satisfied Customers
Experience: B.Tech, I have 10+ years of experience in fixing email issues.

Sandy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can I revert back to my original Outlook email format when
I can I revert back to my original Outlook email format when I had 7, before switching to 10. Thanks … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My windows Live Email will not open. It reads"A problem
My windows Live Email will not open. It reads"A problem caused the program to stop working correctly" … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Nothing. Can't retreive Google pw and being asked for it
Nothing. Can't retreive Google pw and being asked for it though. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Why can't I get a version of windows live mail to download?
Why can't I get a version of windows live mail to download? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My email account is temporarily suspended. I have reset my
My email account is temporarily suspended. I have reset my password ***** a code sent to me at my unh.edu account, but it still doesn't work. I asked you before but didn't know I had to pay a fee. Now… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am not certain this is your area of expertise but here
I am not certain this is your area of expertise but here goes as I hope you may be able to guide me... I am a 66 year old 'non techie' who desperately needs help being able to retrieve my g mail accou… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have windows 7 and am not able to send ANY e-mails. I can
I have windows 7 and am not able to send ANY e-mails. I can receive e-mails, but cannot send them. It throws them right into my "Outbox"????? I've been trying to get this problem solved for days. Some… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I changed my Charter email password and now I can receive
I changed my Charter email password ***** now I can receive but not send email from my password. I can send email online using the Charter.net server. Email password ***** in properties. Suggestions?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I used to use Hotmail, was forced windows live. then I
I used to use Hotmail, was forced windows live. then I got/installed office 2010, and want to use word 2010, it loads OK, but I don't see how to access my email from the internet. I got it to get it s… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
You corrected a corrupted file in my Windows Live Mail, but
You corrected a corrupted file in my Windows Live Mail, but the Saved Messages folder has disappeared for my Tom's Hotmail account. I just "upgraded" to Windows 10 which turned out to be a huge mistak… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I have installed Eudora 7.1.0.9 on a new computer ASUS / Windows
I have installed Eudora 7.1.0.9 on a new computer ASUS / Windows 8.1. All incoming mail has a bunch of path info prior to Date and Sender. This does not appear in the preview window, but only when the… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
What does this error message mean? Authentication error. Mail
What does this error message mean? Authentication error. Mail from this account has not been retrieved since 3/19/10. Gmail repeatedly gives me the above message.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
How do i switch my live.mail back to msn.com? I have MSN account
How do i switch my live.mail back to msn.com? I have MSN account that had MSN email.. I had my live and out look synched with msn email. but then i inadvertantly swithched all to live.com thru hotmail… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I have lost my contacts display in windows mail how do I restore
I have lost my contacts display in windows mail how do I restore them. If i type in a name to sent a new email and istill get a memu of names… read more
R.J. Poirier
R.J. Poirier
Information Systems Specialist
Vocational, Technical or Trade Scho
1,347 satisfied customers
I have Windows 7 and use Windows Live Mail with my internet
I have Windows 7 and use Windows Live Mail with my internet provider British Telecom. I also have a Gmail account which I can use within Live Mail. Periodically I get the following error message: 'Una… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
I have been using Windows Live Mail on my Windows 7 computer.
I have been using Windows Live Mail on my Windows 7 computer. I have bought and installed Office 2010 home and business so I can use Outlook 2010 to send pictures with the email instead of them going … read more
R.J. Poirier
R.J. Poirier
Information Systems Specialist
Vocational, Technical or Trade Scho
1,347 satisfied customers
I have outlook 2007 running on a windows 7 platform. everytime
I have outlook 2007 running on a windows 7 platform. everytime I receive a windows 7 update from microsoft, I have to do a repair of outlook 2007 from the original CD. Why?? Larry… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
gmail cant access my emails. Cloudy window pops up. No "X"
gmail can't access my emails. Cloudy window pops up. No "X" to get it off screen. Background cloudy. Mouse won't work. Computer freezes. Force shutdown each time. Never happened before. How do I acces… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x