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Its my Microsoft Solitaire collection has disappeared.

Customer Question
Its my Microsoft Solitaire...

Its my Microsoft Solitaire collection has disappeared

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

None

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
12/15/2017
Email technician: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,843
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Are you using windows 10? How did you normally access your game?

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Customer reply replied 8 months ago
Through Windows
Email technician: Chris L., Support Specialist replied 8 months ago

Now do you not see the icon or when you open it do you get an error?

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Customer reply replied 8 months ago
Get me out of this and do not charge my credit card. I did not realize it was a scam to get me to spend 53 a month
Email technician: Chris L., Support Specialist replied 8 months ago

It is not a scam and the monthly plan is optional. The service however is not free and does cost money for professional help. Did you still want to cancel?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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