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AOL changed their browser and I lost my Yahoo site address…

Customer Question
AOL changed their browser...

AOL changed their browser and I lost my Yahoo site address and password. I tried to get in following your instruction but they didn't like my phone number and I don't have a mobile phone

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

AOL took away my files but I think my id was***@******.***

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
12/15/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,855
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> AOL changed their browser and I lost my Yahoo site address and password.

Do you mean you kept using AOL browser and never needed a password ***** access your Yahoo account?

> I tried to get in following your instruction but they didn't like my phone number

Did you provide Yahoo your current phone number before?

> and I don't have a mobile phone

Do you mean you can't receive text message via a cell phone?

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Category: Email
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