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I am getting discussed with the "sending" aspects. For an…

Customer Question
I am getting discussed...

I am getting discussed with the "sending" aspects. For an unknown reason I am always challenged to enter a new password. I continue to use the same password ***** has worked for several times and all of the sudden will not be acceptable. When I enter it, I see a notice that the IPS is connected but the transmission never occurs. Why isn't the same password ***** after a few sent messages? Why can't the system remember and accept the email when I enter it if the server tries to connect and send a new email, reply or forward?? I like the functions but find I must resort to gmail for any send function. What am I doing wrong? what must I do to make sending mail serviceable??

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I don't think so. My wife has a computer but I don't think

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not to my knowledge - how can I check?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't think so..

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
12/15/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,808
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> When I enter it, I see a notice that the IPS is connected but the transmission never occurs

What does the IPS mean here? Intrusion Detection System?

Are you talking about a Gmail password *****?

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