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Ive tried everything... my email account hacked? cant send…

Customer Question
Ive tried everything... my...

Ive tried everything... my email account hacked? cant send or receive emails for 48 hours now and this is a problem

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

No error message just not receiving nor can I send. says email doesn't exist and ive had same email for years. I can sign on and read all previous. it quit aver DEC 12 AROUND 1;30 - last email I received

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

Nothing has changed except maybe I did download an ad block ext a couple days ago...hmmm would that do it?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

However not on my ipad or iPhone I don't get those ads but cant retrieve from any device

Submitted: 8 months ago.Category: Email
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Answered in 2 hours by:
12/15/2017
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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whats the email address and what have you done in the past 48 hours after you have realized something wrong?

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Customer reply replied 8 months ago
Changed password, called ATT support/ called Yahoo support and they tried to sake me a $799 fix the problem cuz I’ve been hacked in all my devices they say. I️ have no issues with internet or any other emails just this email.
Email technician: bbao, IT Consultant replied 8 months ago
Thanks for your reply.Can I know what are the symptoms for you to believe your account has been hacked? Any details please? Thanks.
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Customer reply replied 8 months ago
I️ don’t know for sure if my email has been hacked I️ just know since 12/12 at around 1:30pm no emails have been received and I️ usually get a few hundred a day. I️ have people calling and telling me they can’t send email confirmations because they are getting messages that the email dies not exist. I️ have orders, travel plans etc that I’ve been expecting to get email confirmation and I can’t retrieve them. I️ have all old emails from 12/12 and before and am able to sign in just no new emails and I can’t send emails out in this address as well.
Email technician: bbao, IT Consultant replied 8 months ago
How do you access your email, via web at mail.google.com, or using an email program to access it such as Mail app, Outlook, or Thunderbird?
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Customer reply replied 8 months ago
I used to go through yahoo.com but lately I’ve tried att.net since that’s what ATT told me to do but still doesn’t work. I’ve gone through google chrome and MSN explorer as well with no success in retrieving my emails.
Email technician: bbao, IT Consultant replied 8 months ago
you mean you access your email via using a web browser.Are you currently still a broadband user of AT&T? Or what's your current ISP (internet service provider)?
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Customer reply replied 8 months ago
I️ use a local internet service since I️ live in the country. ATT is my cellular company.
Email technician: bbao, IT Consultant replied 8 months ago
Okay do you mind I try resetting your password ***** my side with your help in answering related questions?
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Customer reply replied 8 months ago
I’ve had ATT and yahoo support go on my site and so the sane with no luck. I’m not sure what you can do - it is yahoo email account and they want to charge $$ too for same and it me been 2 days and over 5 hours of phone calls and re t that like this..... so i don’t know anymore it if anyone can fix.... ATT support team is suppose to call me back tomorrow. I don’t think I️ want to mess with this anymore tonight. I️ had and surgery yesterday and kinda tired of all this for now. Sorry
Email technician: bbao, IT Consultant replied 8 months ago

> had and surgery yesterday and kinda tired of all this for now.

Have a good rest for now and we can continue later when you are getting well. Take care.

> Yahoo support and they tried to sake me a $799 fix the problem

I am pretty sure you called a wrong number to Yahoo or AT&T (I guess you found the number from Google searches not from their site), and I am pretty sure the person asking for $799 was a scammer, they were not from Yahoo or ATT. Do not tell them anything about your personal info.

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bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
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