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I have 57 messages in draft that I cannot delete, do no know…

Customer Question
I have 57 messages...

I have 57 messages in draft that I cannot delete, do no know how they got there.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Outlook, on my iphone 7

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Every time I try to delete a draft, it says message cannot be moved to trash

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/15/2017
Email technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,366
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Do you also have 57 draft messages in Outlook on your computer?

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Customer reply replied 7 months ago
no, just on the phone
Customer reply replied 7 months ago
What if it happened again? Can you tell me how to correct it just threw an email or through the online chat
Email technician: Byron, PC Support Tech replied 7 months ago

Is this the Microsoft Outlook app that Office 365 subscribers are allowed to use on their phone?

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Customer reply replied 7 months ago
No This is strictly on my iPhone seven.
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