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Am not receiving any e-mails. Sending is ok. Apple Mail.

Customer Question
Am not receiving any...

Am not receiving any e-mails. Sending is ok.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Apple Mail

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No. This only started today although one sender told me yesterday that her email bounced back. She cant remember reason.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I have tested it from and to another home computer. Everything going out is ok but not coming in.

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/14/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,968
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

Can you go to Window -> Connection Doctor and tell me what the error is?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,968 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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