Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This is a very important matter. My grandson was kidnapped…

Customer Question
This is a very...

This is a very important matter. My grandson was kidnapped by my daughters ex- boyfriend! We are trying to copy the messages he sent my daughter and i to take to court next week and the messages only go back to June 2017. We need to go back further. PLEASE PLEASE HELP US!!!

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Comcast

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

These are the facebook messanger texts that he sent

Technician's Assistant: When did you last update Facebook?

I dont think ever

Technician's Assistant: What have you tried so far with your Facebook?

Just scrolling up and it stops at june

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I think thats it

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
12/14/2017
Email technician: Josh, Computer Enthusiast replied 5 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,817
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Messages from where?

Ask Your Own Email Question
Customer reply replied 5 months ago
Facebook messenger
Email technician: Josh, Computer Enthusiast replied 5 months ago

If this is a criminal/legal issue then you will need a subpoena to Facebook

Ask Your Own Email Question
Customer reply replied 5 months ago
This is personal matter. I don’t need a subpoena
Email technician: Josh, Computer Enthusiast replied 5 months ago

Then, it is not possible.

A kidnapping issue with the court system is not a personal matter. You need a subpoena.

Ask Your Own Email Question
Customer reply replied 5 months ago
MY ATTORNEY TOLD ME TO DO THIS. I AM NOT ASKING YOU TO BREAK INTO HIS TEXTS JUST MY TEXTS AND RESPONSES HE ALREADY PRINTED ALL OF THEM OUT WHY CANT I? We are so afraid that he doctored up what he printed. I just want the truthful honest answers to print out
Email technician: Josh, Computer Enthusiast replied 5 months ago

Yes, you will need to speak with your attorney to obtain a subpoena then.

You cannot make the chat/messages go back further than what is appearing on the screen.

Ask Your Own Email Question
Customer reply replied 5 months ago
You just took $75. Out of my account for nothing! You are steeling . These are not court documents. This is for my own personal use!
Email technician: Josh, Computer Enthusiast replied 5 months ago

As I mentioned, there isn't a way to make the messages appear.

You will need a subpoena in order to obtain those types of records. You will need to speak with your attorney who will understand the process.

Ask Your Own Email Question
Customer reply replied 5 months ago
I just called my attorney , he again said that I don’t need a subpoena! These are MY personal messages! I need the number of your supervisor . Where do we send the subpoena???
Customer reply replied 5 months ago
you are telling me that a person can never access messages prior to June of 2017?
Email technician: Josh, Computer Enthusiast replied 5 months ago

No, you cannot produce messages prior to a certain date if they are not appearing within the messenger.

As I mentioned, the messages that are stored on Facebook's servers that are not appearing would require a subpoena to request those documents.

Ask Your Own Email Question
Customer reply replied 5 months ago
I want to be refunded the $72. That you and Facebook just stole from me. I need the name ,and number of your supervisor. You are insisting that YOU know the law and I need a subpoena. I need the name and number of the person YOU say I need to send a subpoena to,
Email technician: Josh, Computer Enthusiast replied 5 months ago

No, I don't say that I know the law which is why I have referred you to your attorney multiple times.

This question will be sent for a refund and I won't be able to reply back. Best of luck to you!

Ask Your Own Email Question
Customer reply replied 5 months ago
I want to be refunded the $72.00 you and facebook just stole from me. I am calling my 3 local news stations in my town and telling them that JOSH thinks he is an attorney and knows more than MY ATTORNEY and Josh insists I need a subpoena. Iam also telling them that Facebook is a crook and stole $72.00 and gave me nothing in return !
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
How can I add an contact list to my I pad and have it in
How can I add an contact list to my I pad and have it in its' own group so I can send a message to the group and not the rest of my e mail contacts.… read more
Harry
Harry
1,701 satisfied customers
I have some emails I want delivered but they won't go.
I have some emails I want delivered but they won't go . … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just received a call saying my yahoo account was trying to
I just received a call saying my yahoo account was trying to be used by someone other than me. What can I do to stop it from happening? … read more
Cody
Cody
Computer Science
2,301 satisfied customers
I am a member of The Sate Crew! Can't get into it! Please
I am a member of The Virginia Sate Crew! Can't get into it! Please help and thanks. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
I just got a new apple 8plus mobile phone and I received an
I just got a new apple 8plus mobile phone and I received an email saying I had purchased an icloud plan 2TB storage which I don't want. Not sure how this happened.. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get my e-mail on my screen. It keeps referring to
I can't get my e-mail on my screen. It keeps referring to "Do I want ??? on all my devices. I have tried to clear the screen for over an hour. I just want to read my e-mail. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I've recently upgraded to the new iphone X and as I've
Hi, I've recently upgraded to the new iphone X and as I've always had my passowrds directly saved on my old ph and pc, its been more than 5years since I've had to log in using the password ***** I hav… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I received my cup for my grandson and I love it. Still
I received my cup for my grandson and I love it. Still waiting for the one for my granddaughter so I can give them to them the same time. When do you think I will receive it thank you … read more
Harry
Harry
1,701 satisfied customers
I have the wrong username. I have outlook as my main
I have outlook as my main provider and gmail as my second … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
I have created two email accounts and have forgot the
I have created two email accounts and have forgot the password ***** my Apple ID is attached too. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
99 satisfied customers
This morning at 10 Windows Live started a download that
this morning at 10 Windows Live started a download that lasted almost all day..Now when I open my emails everything is sideways and unreadable..please help … read more
Cody
Cody
Computer Science
2,301 satisfied customers
I have never used Spotify because I was unable to get my
I have never used Spotify because I was unable to get my Sonos to accept.I have just realised I have been paying 2 accounts for quite awhile.Could you please cancel the account for me? … read more
Harry
Harry
1,701 satisfied customers
I want to know how I can get back into my old gmail account
I want to know how I can get back into my old gmail account it's***@******.*** my ex locked me out of it and I don't have my back up codes cuz I don't have the same number or phone who can help me… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
137 satisfied customers
I GOT LOCKED OUT OF MY PHONE 2 DAYS AGO IT WAS CONNECTED TO
HI I GOT LOCKED OUT OF MY PHONE 2 DAYS AGO IT WAS CONNECTED TO MY GMAIL ACCOUNT***@******.*** AND I HAVE FORGOTTEN THAT PASSWORD ***** HAVE BEEN UNABLE TO RESET … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Trying to determine if you have record of my membership.
Trying to determine if you have record of my membership. … read more
Donna French
Donna French
Bachelor of Science
51 satisfied customers
I can send gmail outgoing..but canot receive gmail. The
I can send gmail outgoing..but canot receive gmail … read more
Cody
Cody
Computer Science
2,301 satisfied customers
How do i make google voice work on my iphone6plus. Its
How do i make google voice work on my iphone6plus JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: its google chrome JA: How do you usually access your email? On a phone or tabl… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
6 satisfied customers
Something weird is happening. I try to sign in as usual, but
Something weird is happening. I try to sign in as usual, but I think some-one's trying to hack my account. I can't get through on my usual password. Please help! … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x