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I was hacked yesterday. My contact list was stolen and

Customer Question
I was hacked yesterday...

I was hacked yesterday. My contact list was stolen and someone is now using that list and my name trying to extort money from everyone on that list. I'm not a computer whiz. I've tried to set up a new account with no success.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Usually through a web browser and sometime on a tablet.

Technician's Assistant: What troubleshooting have you tried?

I tried changing my password, deleating everything but couldn't figure that one out.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Someone is using my name and my contact list to commit a crime!

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/14/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,964
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago

Did you check filters through the webmail on your account?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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