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NOTHING IS WRONG WITH MY EMAIL.ITS MY FACEBOOK PAGE..I

Customer Question
NOTHING IS WRONG WITH...

NOTHING IS WRONG WITH MY EMAIL.ITS MY FACEBOOK PAGE..I LOGGED OUT SO I CAN RESET MY PASSWORD,BUT IT WONT ALLOW ME TO.SAYS TRY O LOGIN WITH ANOTHER ACCOUNT..AND I ONLY HAVE 1 ACCOUNT SINCE I BEEN ON FACEBOOK FOR YEARS

Technician's Assistant: Are you logged into your email account on any other devices?

I BELIEVE I AM.I NEVER LOG OUT

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I THINK SO.NOT SURE.ITS BEEN SO LONG.IVE NEVER HAD THIS HAPPEN BEFORE

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

MY PHONE SAYS LOGIN FAILED ..WE WERENT ABLE TO SIGN IN WITH THAT ACCOUNT WITHOUT PASSWORD.PLEASE TRY ANOTHER ACCOUNT..THIS THE ONLY ONE I EVER HAD .I HAD MY PASSWORDS LORDED IN MY TEXTS IN MY OLD PHONE..IVE HAD A FEW NEW PHONES..AND NEVER THIS HAPPENED..AND THE PASSWORDS THAT IVE TRIED NONE WORKED..AND ITS COMMON THINGS I USE NOT TO FORGET,AND STILL NOTHING

Submitted: 7 months ago.Category: Email
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Answered in 12 minutes by:
12/14/2017
Email technician: Mike Taylor, Lead Technician and Owner replied 7 months ago
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,629
Experience: 16 years experience in troubleshooting email problems.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. Please use a computer and reset your password. Use this link here - https://www.facebook.com/login/identify?ctx=recover&lwv=111

Follow all instructions carefully to gain access to facebook on a computer browser THEN you will be able to sign in on your devices with some verification steps

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Mike Taylor
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,629
2,629 Satisfied Customers
Experience: 16 years experience in troubleshooting email problems.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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