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Google wants to send code to my # but my phone isn’t

Customer Question
Google wants to send...

Google wants to send code to my # but my phone isn’t working . It won’t take my email or phone #.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On phone and I pad

Technician's Assistant: What troubleshooting have you tried?

Called att but phone went down all of a sudden trying to reboot can’t get into google with password ***** remember,

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I guess I don’t understand why I can’t get into google with my email it’s the only email I’ve ever had

Submitted: 9 months ago.Category: Email
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Answered in 3 hours by:
12/14/2017
Email technician: bbao, IT Consultant replied 9 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,156
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What's the phone's brand name and model number please?
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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