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My inbox no longer shows just the inbox. Gmail. Gmail from…

Customer Question
My inbox no longer...

My inbox no longer shows just the inbox.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Gmail from desktop computer

Technician's Assistant: What troubleshooting have you tried?

I tried the multiple inboxes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. Calendar is fine.

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
12/13/2017
Email technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 8 months ago

Could you clarify what exactly shows up on your Gmail inbox now?

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Customer reply replied 8 months ago
Search results for: is:inbox plus another section that has no label
Customer reply replied 8 months ago
You have NOT answered my question. Why do you want more money?
Customer reply replied 8 months ago
How do I attach a screen shot?
Email technician: Isaac Franklin, Support Technician replied 8 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** i will be helping you with your missing gmail inbox. This will depend on how you access it.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 8 months ago
Windows 7 Home Premium. We access Gmail in a web browser (Chrome)
Customer reply replied 8 months ago
I can send a screenshot if you can accept that.
Email technician: Isaac Franklin, Support Technician replied 8 months ago

Ok, i dont need the screenshot. give me just a few minutes. I am going to send you directions to 'show' your inbox again.

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Customer reply replied 8 months ago
thank you. Got a blank email. Was that it?
Email technician: Isaac Franklin, Support Technician replied 8 months ago

No.

You may have it hidden

To Show a Label in Gmail

To make a hidden label visible in Gmail:

  1. Click More below the labels list.
  2. Click the desired label and hold down the mouse button.
  3. Drag the label up to the list of labels under Inbox.
  4. Let go of the mouse button to release the label.

Make sure your inbox label is check to show.

If you have issues with this, i will help you. Just tell me what you see.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

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Customer reply replied 8 months ago
There is no "inbox" in the categories.
Customer reply replied 8 months ago
May I just get instructions to re-set it?
Email technician: Isaac Franklin, Support Technician replied 8 months ago

I have sent you an offer so i can help you by remote. or we can remain written.

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Customer reply replied 8 months ago
Remain written, please
Customer reply replied 8 months ago
I can now see my inbox (I changed a setting). However the items will not move to the archives.
Email technician: Isaac Franklin, Support Technician replied 8 months ago

Please look for inbox and 'show' here.

https://www.technipages.com/gmail-show-hide-folders-on-left-menu

Also, look in your trash to see if you deleted the folder.

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Customer reply replied 8 months ago
The "show in iMap" is selected. No joy.
Customer reply replied 8 months ago
Don't see it in my trash either
Email technician: Isaac Franklin, Support Technician replied 8 months ago

Look at that link again. Above the imap portion.

Do you see a label there for inbox?

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Email technician: Isaac Franklin, Support Technician replied 8 months ago

It shows you a picture of what you will see there. What label to click on and instructions to see it.

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Email technician: Isaac Franklin, Support Technician replied 8 months ago

Did you need any further help with this issue?

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Customer reply replied 8 months ago
Remove me. Got no help here.
Email technician: Isaac Franklin, Support Technician replied 8 months ago

Ok, you did not answer back after i asked questions. I apologize this didnt resolve the issue.

Please go here for a full refund as we want you to get the support you need if you can.

ww2.justanswer.com/help/how-can-i-request-refund-0

Do not accept the solution with stars and use that link. It will put your fees back on your card for you.

Merry xmas!

Franklin

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Isaac Franklin
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Category: Email
Satisfied Customers: 2,010
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Experience: Technical Support Coach at Liberty Tax Service

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