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Cant send or receive emails on one of my two email accounts.

Customer Question
Cant send or receive...

Cant send or receive emails on one of my two email accounts

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I think it is outlook but it may be roadrunner

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

I don't understand the question. Can't we talk?

Technician's Assistant: What troubleshooting have you tried?

You

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/13/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. What email account is giving the problem?
  3. What exactly is the error message that you are getting?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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