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My messages won’t delete. I trash them and the next day they…

Customer Question
My messages won’t delete...

My messages won’t delete. I trash them and the next day they are back. I thought it was a Cox problem, that is my server. Went to cox solutions store and a tech thought he had solved the problem and I still have mail from days ago.

Technician's Assistant: How do you usually access Cox? On a phone or tablet, or through a web browser?

Phone and iPad

Technician's Assistant: What troubleshooting have you tried?

Rebooting and at cox store he wiped out my email address and password ***** then started over

Submitted: 8 months ago.Category: Email
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12/13/2017
Email technician: Sandy, Computer Specialist replied 8 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Email technician: Sandy, Computer Specialist replied 8 months ago

May I connect with you over secure remote session and fix/check the issue directly?

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