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I hAVE FORGOTTEN MY PASSWORD and can't get into my account…

Customer Question
I hAVE FORGOTTEN MY...

I hAVE FORGOTTEN MY PASSWORD ***** can't get into my account or my email.

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Two days.

Technician's Assistant: Do you plan on doing the work yourself?

I don't know.

Technician's Assistant: Anything else we should know to help you best?

My emails can't come thru because I need the password ***** enter .

Submitted: 7 months ago.Category: Email
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Answered in 10 hours by:
12/13/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What email account are you having trouble with so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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