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I am trying to email a document but I have forgotten my

Customer Question
I am trying to...

I am trying to email a document but I have forgotten my password. Google doesn't accept what I thought was the correct one

Technician's Assistant: Are you logged into your email account on any other devices?

My Ipad, but that password *****'t work. I have Windows 10 , and my thunderbird mail comes up with my previous email address. Please help.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but they are in my online banking, nothing to do with email.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't think so - thank you.

Submitted: 8 months ago.Category: Email
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Answered in 6 minutes by:
12/13/2017
Email technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Ever since I changed to Google email. Please can I leave this till tomorrow - I have to go out in 10 minutes and I won't be free for about 5 hours. (By then it will be my bedtime in New Zealand). Thanks very much. Patricia.
Customer reply replied 8 months ago
Hi Kris, thank you.
Please may I have a free trial - I only need to change my password ***** that imap.gmail.com will accept it. I hope the email letter will "send" then. (At present there is no "send" button available to send the letter).
Email technician: Kris Rodgers, IT Manager replied 8 months ago

Please let me know hen ready to continue.

Thanks

Kris

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Email technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,235
Experience: Email expert with over 5 years experience
Verified

Hi,

I have been asked by our moderators to connect with you via remote.

Click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=49f6b918-3c10-4937-aa87-d4568be1768e

Select I AGREE on the page

Run the downloaded file

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