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I am caught in a loop when I try to reset my user id. Gmail.

Customer Question
Good morning Pearl I...

Good morning Pearl I am caught in a loop when I try to reset my user id

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

At present i am on a web browser with google chrome

Technician's Assistant: What troubleshooting have you tried?

I have used to reset password ***** to get an 6 digit code it accepts the code and then presents the screen to enter the password ***** (which i don't know)

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

You have contacted me. what do you mean

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
12/13/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,820
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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What were the questions asked by Google, please?

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