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My computer crashed and I had it fixed but I can not open…

Customer Question
My computer crashed and...

My computer crashed and I had it fixed but I can not open email because I forgot my pass word. I am***@******.***. Please call me at

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I do not know my security question but don't I have more than one? Please call me at(###) ###-####

Submitted: 9 months ago.Category: Email
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Answered in 6 minutes by:
12/12/2017
Email technician: Sean S., Computer Support Specialist replied 9 months ago
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,373
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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Email technician: Sean S., Computer Support Specialist replied 9 months ago

Please let me know more about the issue so I can best assist you. Also any error messages you're seeing as well and we can go from there! Thanks!

There should be an option for phone/remote support if you'd like to go that route, it is an option as well

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Customer reply replied 9 months ago
I need to contact aol.com mail because I forgot my password.
Email technician: Sean S., Computer Support Specialist replied 9 months ago

I see. How can i help you with that. Would you like the contact number for AOL?

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Email technician: Sean S., Computer Support Specialist replied 9 months ago

Let me know and I'll be happy to help!

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Email technician: Sean S., Computer Support Specialist replied 9 months ago

Let me know and I'll be happy to help!

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Email technician: Sean S., Computer Support Specialist replied 9 months ago

Sorry...didn't mean to type that twice

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Sean S.
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,373
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Experience: 5+ years IT experience. A+, Net+, Security+ certified

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