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I don't remember me email password and I do not know how to…

Customer Question
I don't remember me...

I don't remember me email password ***** I do not know how to find my administrator pin.

Technician's Assistant: Are you logged into your email account on any other devices?

I am not sure that I am not.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes; My husband has his cell phone number listed as my contact number, is(###) ###-#### but there is no voice mail at this phone number.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, My home land line is(###) ###-####

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/12/2017
Email technician: Isaac Franklin, Support Technician replied 7 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,909
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your password. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Email technician: Isaac Franklin, Support Technician replied 7 months ago

Please clarify the device or if it is an email issue that you are locked out of.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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Customer reply replied 7 months ago
I have a Windows 7
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Please clarify the device or if it is an email issue that you are locked out of.

Ask Your Own Email Question
Customer reply replied 7 months ago
I have an email is password ***** can you please just call me home ph. number ?
Email technician: Isaac Franklin, Support Technician replied 7 months ago

I can only offer you remote support where i connect to a computer with you to resolve this. Or i can open this up to another expert who

is able to use call capability. However, both are additional services. You can contact customer support for questions about that as techs

do not have access to your financial side of your account.

Please advise.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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