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Rebuilding my computer after being hacked. Is my email

Customer Question
Rebuilding my computer after...

Rebuilding my computer after being hacked. Is my email available to me? Address is***@******.***

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Provider is microsoft. Address is***@******.***. DSL line is supplied by entury Link.

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser on desktop computer.

Technician's Assistant: What troubleshooting have you tried?

Hve been trying to make a second email work (successful) and just switched to this one. I think it was dowon last time I tried. Been having lots of trouble so now sure of much.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do no think so.

Submitted: 7 months ago.Category: Email
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Answered in 6 minutes by:
12/12/2017
Email technician: Isaac Franklin, Support Technician replied 7 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,925
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Do you still have access to this?

Do you have a device you used that email on that will send a recovery code to you or an email?

Your recovery code is 25 characters long and looks like this: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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