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Everytime I log in to faceback I receive the message oh snap…

Customer Question
Everytime I log in...

Everytime I log in to faceback I receive the message oh snap something went wrong while displaying this page.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Where do I go reset my password?

Submitted: 9 months ago.Category: Email
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Answered in 2 minutes by:
12/12/2017
Email technician: Jess M., Computer Support Specialist replied 9 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. What web browser are you using to access Facebook? Is it Internet Explorer, Edge, Chrome or Firefox?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 9 months ago
Windows 7 Google Chrome
Email technician: Jess M., Computer Support Specialist replied 9 months ago

Thank you for writing back with that information.

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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