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I have windows Vista and I installed AolShield. But I can't…

Customer Question
I have windows Vista...

I have windows Vista and I installed AolShield. But I can't remember the user name and or password. Help!!!

Technician's Assistant: Are you logged into your email account on any other devices?

Yes my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I believe so. And I also have an account recovery code.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Will I be able to use my internet and get my emails? And also are they going to be still charging me every month?

Submitted: 7 months ago.Category: Email
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Answered in 10 minutes by:
12/12/2017
Email technician: Isaac Franklin, Support Technician replied 7 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,914
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your AOL. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Email technician: Isaac Franklin, Support Technician replied 7 months ago

Is the email on your phone the one you are trying to get on your pc?

Also, is 'who' going to keep charging you? What service are you with?

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Customer reply replied 7 months ago
Now I am really confused. I have installed the AOL Shield and have always had AOL. Now my system, Vista, is outdated and I can not afford a new one right now. So, where do you come in and why am I being charged again?
Customer reply replied 7 months ago
No and I don't believe that I am interested in your service. Take this as a cancellation!!!!!
Customer reply replied 7 months ago
credit my money back to my account, immediately!!!!
Email technician: Isaac Franklin, Support Technician replied 7 months ago

We are not AOL. You can contact aol and see if you are able to get a technician with them with whatever you are signed up with.

Most companies will outsource their work to companies proficient in their soft/hardware if they do not have free tech support.

If you would like, you can contact them and then get back to me. Or you can go here for a refund.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Let me know what you would like to do when ready. I am not customer service. You can contact them here to ensure

you have everything reversed as only they can do this for you.

http://ww2.justanswer.com/phone

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Category: Email
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