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I have been locked out of my phone since 12/8/17. Not that I…

Customer Question
I have been locked...

I have been locked out of my phone since 12/8/17

Technician's Assistant: Are you logged into your email account on any other devices?

Not that I am aware of

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

A Verizon rep called Google to confirm my user name and password, but phone will not accept it

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
12/12/2017
Email technician: Cabletech, Computer Support Specialist replied 8 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Email
Satisfied Customers: 617
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Email technician: Cabletech, Computer Support Specialist replied 8 months ago

After looking over your notes, when was the last time you've reset your Gmail password?

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Email technician: Cabletech, Computer Support Specialist replied 8 months ago

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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