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I placed an order late last night and and noticed an error.

Customer Question
Hi Pearl. I...

Hi Pearl. I placed an order late last night and and noticed an error. I've created a new "project" and would like to cancel my order #0210918789518000012 and reorder. Would you be able to possibly call me at(###) ###-#### I've been trying to reach customer service for the past 3 hours and they are closed. According to the Shutterfly site, customer service phone hours begin at 6 a.m. Thanks so much!!!!

Technician's Assistant: What application are you using?

I'm not sure!

Technician's Assistant: Have you installed any updates recently?

Would you be able to cancel my order so I can re-order now? thanks again.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No thanks

Submitted: 8 months ago.Category: Email
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Answered in 13 minutes by:
12/12/2017
Email technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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