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Got this message on the screen: Cannot start Microsoft

Customer Question
Got this message on...

Got this message on the screen: Cannot start Microsoft Outlook. Cannot open the Outlook window. the set of folders cannot be opened. An unexpected error has occurred.

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

Very good internet con. From mail client

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I have been using the outlook settings for one year without prob. this happened tvo day ago.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/12/2017
Email technician: Richard, Email Systems Specialist replied 7 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,275
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the version of windows and outlook you are using please?

Thank you

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Category: Email
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