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I don't want when I answer an email for it to be Archived…

Customer Question
I don't want when...

I don't want when I answer an email for it to be Archived how do I change this

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser usually firefox

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I also would like to mark as answered the emails I answer thank you for your kind assistance

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
12/12/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What exactly is happening when you reply an email? Is the replied email message moved to your Archives folder?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
when I reply to an email now it disappears, I assume it goes to Archive. I don't want that to happenI am on a Macbook AirI am on gmailI would like when I answer an email for it to be visible that I have answered in my inbox,my old office email provider had a little arrow that stayed on the original email in the in box
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Thank you for writing back with that information. Are you using a web browser like Safari to access your Gmail?

Or are you using the Mail app -- the one with the postage stamp on the dock?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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