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I need help getting to verify my Google account This past…

Customer Question
Hi Andy,...

Hi Andy, I need help getting to verify my Google account This past this past Friday I went to Pittsburgh took my computer with me I signed in my friends wifi but could not sign in she loaned me her computer and I got into my account on her computer that was fine , but I tried to sign in my chrome book I can not sign in it tells me password and gmail account can not be verified

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I think i am on my step daughters computer she has foxfir

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I called her she says I am not but I believe I am

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes

Submitted: 7 months ago.Category: Email
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Answered in 15 minutes by:
12/12/2017
Email technician: UranMail, Network Administrator replied 7 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.

Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Email technician: UranMail, Network Administrator replied 7 months ago

We can try to do recovery right here in public chat, what is your email address?

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Customer reply replied 7 months ago
I am on another friends computer, I can not sign on to mine
Email technician: UranMail, Network Administrator replied 7 months ago

Its ok, What is the last Gmail password ***** you remember?

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Customer reply replied 7 months ago
ROADHOG70
Email technician: UranMail, Network Administrator replied 7 months ago

This is a valid current password. it works for login.

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Customer reply replied 7 months ago
but i still can not get into my computer it tells me invalid
Email technician: UranMail, Network Administrator replied 7 months ago

Is this also an account you use to login to your PC?

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Customer reply replied 7 months ago
i try to validate my account but it says they can not validate my account
Customer reply replied 7 months ago
my friend out in Pittsburgh said she signed me out of her computer but to me signing out and logging out are two different things
Email technician: UranMail, Network Administrator replied 7 months ago

To login to PC you seem to use Microsoft account, not google. so you need password ***** Microsoft account

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Customer reply replied 7 months ago
really
Email technician: UranMail, Network Administrator replied 7 months ago

to reset pass for Microsoft account go here: https://account.live.com/ACSR

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Customer reply replied 7 months ago
i try will try to contact my friend in Pittsburgh to get the microsoft account and she out of town
e
Email technician: UranMail, Network Administrator replied 7 months ago

your Microsoft account username could be "*****@******.***", so you need to enter that username for recovery

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Customer reply replied 7 months ago
that was not answer i was hoping for but thank you
Email technician: UranMail, Network Administrator replied 7 months ago

What kind of answer were you looking for?

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Customer reply replied 7 months ago
something to reset my chrome book
Email technician: UranMail, Network Administrator replied 7 months ago

You didnt mention you use Chromebook.

Chromebook probably uses Gmail account. And your password ***** ***** for that account.

I am not a Chromebook expert, so I will opt out and another expert will assist

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Customer reply replied 7 months ago
no thanks we can end this now thank you
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,827
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Are you able to successfully log on via web at mail.google.comm with your Gmail address? Are you able to check My Adcount page of Google account via web?
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Customer reply replied 7 months ago
Hello Robert Hyland here I resolved the problem I had with my computer please close my request for help I be willing to pay the 5.00 but not 49.00 since I resolved the problem myself thank you
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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