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I can t sign on my account. My iphone. Why t work

Customer Question
I can t sign...

I can t sign on my account

Technician's Assistant: Are you logged into your email account on any other devices?

Yes my iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Why don t work

Submitted: 7 months ago.Category: Email
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Answered in 10 minutes by:
12/11/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using your iphone right now to chat with me? Or a computer?
  2. What is your email account? Is it a Gmail? Hotmail? or others?
  3. Is your password *****?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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