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I have a second yahoo acct intended for private home

Customer Question
I have a second...

I have a second yahoo acct intended for private home business. When I open my regular acct email, it is showing the second acct in the left banner as an option to check. I do not want that. How can I stop it.

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

On both laptop and phone

Technician's Assistant: What troubleshooting have you tried?

I was able to remove tne second acct from my laptop ( the device that is shared with family), but when I open mail, the second email is still there

Submitted: 2 months ago.Category: Email
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Answered in 1 minute by:
12/11/2017
Email technician: Richard, Email Systems Specialist replied 2 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 42,102
Experience: Over 15 year experience in Email Systems and Programs
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Thank you for your question. My name is ***** ***** I look forward to assisting you

How did you create this secondary account?

Please let me know

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Customer reply replied 2 months ago
Just went in to Yahoo and created the acct
Customer reply replied 2 months ago
I can fix it if you tell me how
Email technician: Richard, Email Systems Specialist replied 2 months ago

Ok, if you sign out of the primary account, can you then sign into the secondary account?

I am trying to see if this is an account or an alias you made as there is a difference.

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Customer reply replied 2 months ago
no thank you
Email technician: Richard, Email Systems Specialist replied 2 months ago

ok.. not sure how no thank you applies to the instructions I just gave..

Can you clarify?

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Customer reply replied 2 months ago
Sorry... yes I can sign in to the second acct on my laptop. I also have a desk top where I work and the second acct is added to that computer, and I can access both accts on my phone. I thought if the acct was not added to the laptop, it should not show in the mail
Customer reply replied 2 months ago
I have had two accts like this for a long time. These new conveniences recently occurring are making things complicated
Email technician: Richard, Email Systems Specialist replied 2 months ago

It will show if it is linked which is the case here.

These are extra email addresses as you see here

https://help.yahoo.com/kb/SLN15953.html

To remove you would need to delete it like in the instructions on my link then create a whole new address (as they will lock this one) but not as an extra email address, but as a whole new account.

Then it will not show up as they will not be linked.

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Customer reply replied 2 months ago
ok
Email technician: Richard, Email Systems Specialist replied 2 months ago

Let me know how you go please

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Email technician: Richard, Email Systems Specialist replied 2 months ago

Thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 42,102
42,102 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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