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My telstra emails not responding and telstra tech says to…

Customer Question
My telstra emails not...

My telstra emails not responding and telstra tech says to update thru Microsoft. I am not computer literate so be patient please

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Telstra

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Over past 18 months, every thing telstra has on computer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Can I remain with outlook or am I stuck with "***@******.***"

Submitted: 8 months ago.Category: Email
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Answered in 15 minutes by:
12/11/2017
Email technician: UranMail, Network Administrator replied 8 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,401
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
I am a computer expert with over 15 years of experience, and I can look into this for you
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Ask Your Own Email Question
Email technician: UranMail, Network Administrator replied 8 months ago

May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Email technician: UranMail, Network Administrator replied 8 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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