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I️ would like to change my e mail. Kindle won’t take my e…

Customer Question
I️ would like to...

I️ would like to change my e mail . Kindle won’t take my e mail. I️ think I️ have an old one registered

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

G mail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I️ pad

Technician's Assistant: What troubleshooting have you tried?

Just this free kindle app

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just that I️ think they want me to go in with old e mail. I️ would like to use my current e mail

Submitted: 8 months ago.Category: Email
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Answered in 2 hours by:
12/11/2017
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,984
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Can you please clarify who wants you to your old email address? What's your old and new email addresses? Of the same provider?
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Customer reply replied 8 months ago
OLD ***@******.***
***@******.***Would like it changed because amazon & kindle refused new e mail
Customer reply replied 8 months ago
What a gimmick
Email technician: bbao, IT Consultant replied 8 months ago

Okay, lets say, if Amazon Kindle can access your new Gmail messages, will you still hope to switch back to old email box?

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Email technician: bbao, IT Consultant replied 8 months ago

Or in other words, your issue should be caused by a few authentication settings at Google side. Once they are fixed (start using app passwords), the issue should be fix at the Kindle side. Does it make sense?

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Customer reply replied 8 months ago
I️ just want out of this just answer
Email technician: bbao, IT Consultant replied 8 months ago

I have actually told you how to fix the issue - to enable app password ***** Gmail, then you can use Gmail with your devices. If you prefer this approach, I will give you detailed instruction step by step.

Or please advise your choice. Thanks.

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