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My wife upgraded her iPhone last night and I restored a
My wife upgraded her iPhone last night and I restored a complete back up from her old one, and i can't get her gmail to work i enter her password, and it won't accept … read more
Justin Johnson
Justin Johnson
Owner
2,979 satisfied customers
Have had to do a factory reset to a Samsung s9 now locked
Have had to do a factory reset to a Samsung s9 now locked out of Google account put a friends email as a contact and get we can't confirm your friend had that Google acct HELP … read more
John Castle
John Castle
BSC in Computing Network Management and Design
786 satisfied customers
It hasn't worked since 10:06 this morning. I changed the
It hasn't worked since 10:06 this morning. I changed the password, but I changed it in gmail, too, so I'm not sure what else to do. … read more
David L
David L
Bachelor's Degree
5,327 satisfied customers
My daughter in law locked her self out of her Samsung phone.
My daughter in law locked her self out of her Samsung phone. Her husband my son is deceased now for 4 years but g oogle keeps asking for his password ***** do we retrieve it. His email is***@******.**… read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
68 satisfied customers
Your system won't accept my attempts to get to my Colorado
Your system won't accept my attempts to get to my Colorado State U. e-mail from home. (I can do it from school.) I was able to get into it for months from home without any sign in. Then suddenly you w… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
8 satisfied customers
On May 7th I contacted you about a problem I'm having with
Second opinion] On May 7th I contacted you about a problem I'm having with my smartphone. My membership started on May 9th. Richard was the tech that worked on my problem, but was not able to resolve … read more
bbao
bbao
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Cant sign into my gmail account with the passwork that works
cant sign into my gmail account with the passwork that works when I go into g-mail google .com account and are able to sign in … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
My wife's gmail account is not getting her emails on our
My wife's gmail account is not getting her emails on our laptop, we use Outlook on the laptop and this morning we are getting a send/receive error that states the server does not recognize her sign in… read more
John
John
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High School or GED
2,657 satisfied customers
Google Support Guru, I attempted to sign up for Google Play
I attempted to sign up for Google Play Music so I could listen to certain music on my G … read more
Mr.Med
Mr.Med
1,334 satisfied customers
I had a spotify premium acct and had to get a new phone now
I had a spotify premium acct and had to get a new phone now my acct says free music and I need to figure out what's wrong w my acct … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,522 satisfied customers
My girlfriend transferred her email to my gmail account when
My girlfriend transferred her email to my gmail account when we took a weekend trip, now we can't get it moved back to her phone Do you have any ideas?. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,804 satisfied customers
I want to add read receipt to my home gmail and it is not
I want to add read receipt to my home gmail and it is not available as I cannot sign in as administrator … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I use for my emails on this computer which works perfectly.
I use***@******.*** for my emails on this computer which works perfectly. I have changed my password ***** My wife has a smart phone and she uses my email address and aol to receive and sent emails. I… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,683 satisfied customers
I was locked out of my gmail account. tried for a month to
I was locked out of my gmail account***@******.***. tried for a month to reactivate it. Messed up my password & recovery email was an obsolete comcast.net account. So I set up.a new address***@******.… read more
Kris R
Kris R
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Computing
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COUPLE MONTHS AGO..MY MOM FORGOT HER PASSWORD..SO I HELP HER
HI..JAMES COUPLE MONTHS AGO..MY MOM FORGOT HER PASSWORD..SO I HELP HER RESET HER BLU NEO PHONE..SO WE BOTH CREATE A NEW GMAIL ADDRESS WITH PASSWORD..NOW WE CANT GET PASS THE LOG IN..PLEASE HELP US..SH… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I'm having trouble signing in I forgot my password and when
Hi I'm having trouble signing in I forgot my password ***** when it wants to send me my code to log me in it's trying to send it to my old phone … read more
Martin
Martin
Network Engineering Diploma
1,657 satisfied customers
Viet. So my second question has to do with how to manage
Hi Viet. So my second question has to do with how to manage storage in my iPhone. I have zero storage left. The app that uses the most storage is my Apple Music app which uses 1.8GB. Since I have all … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,757 satisfied customers
[email protected] was hacked and I no longer have access.
[email protected] was hacked and I no longer have access. I've sinced changed my acct [email protected] (zero added) but everytime I go to google store/games/market to download an app, it asks me for my… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,683 satisfied customers
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,804 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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