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Every time I go on mail the computer freezes. Sometimes it…

Customer Question
Every time I go...

Every time I go on mail the computer freezes. Sometimes it will come back but keeps freezing.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

How do I fix it?

Technician's Assistant: The Email Technician will be able to walk you through that. How do you usually access your email? On a phone or tablet, or through a web browser?

Through my web browser

Technician's Assistant: What troubleshooting have you tried?

I don't know how to fix it but would like to change password ***** see if it would help

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
12/10/2017
Email technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

Who's your email provider, e.g. Gmail, Yahoo, etc? When did this issue first start?

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Customer reply replied 7 months ago
At least over a month ago but nor sure
Customer reply replied 7 months ago
No thanks
Email technician: Bryan, Computer Support Specialist replied 7 months ago

PS: Please ignore and do not accept any remote assistance offer shown on this page; it's sent at the site's end and not by me.

Can I connect to your screen (no extra charge) to check this now?

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

Please open up the following link on your computer:

www.fastsupport.com/167757346
Follow the on-screen prompts to download and open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 7 months ago
Am I still being charged the 52,dollars ? If so I will decline.
Email technician: Bryan, Computer Support Specialist replied 7 months ago

No, you will only be charged the original deposit you agreed to when posting this question. Do you know what that is?

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Customer reply replied 7 months ago
I believe it" CN5.00
Email technician: Bryan, Computer Support Specialist replied 7 months ago

Sorry, no one will help you on here for that fee. Do you want me to close this out now?

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Customer reply replied 7 months ago
Thanks anyway, you may close
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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