Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I asked for a new password by phone. I got it and when I…

Customer Question
I asked for a...

I asked for a new password ***** phone. I got it and when I entered it the computer said there was a web protocol violation and I need to contact my web master

Technician's Assistant: Are you logged into your email account on any other devices?

I may be on my phone but I have never used it on my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No because I have never used it for hotmail

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to access my email

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
12/10/2017
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,894
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 7 months ago

May I connect with you over secure remote session and fix/check the issue directly?

Ask Your Own Email Question
Customer reply replied 7 months ago
I don't know you from adam and you want access to my computer. Is there another way. I am not happpy so far and you have my money and mircosoft caused the problem. Not me.
Customer reply replied 7 months ago
NO
Customer reply replied 7 months ago
I am going to disable my credit card payment. Can you help me or not
Email technician: Sandy, Computer Specialist replied 7 months ago

Yes, I will help yo in the question and answer session.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have been locked out of my email and my calendar because I
I have been locked out of my email and my calendar because I use Dashlane and I did not save my new password ***** I am a counselor and need access to my calendar and my email. Is there a phone number… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I forgot my password and can no assess my email account, No,
I forgot my password ***** can no assess my email account … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
How can i recover my old Hotmail. I believed now Hotmail own
how can i recover my old Hotmail. I believed now Hotmail own by google … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Signed into my hotmail [email protected] on this device for
Hi signed into my hotmail [email protected] on this device for about 4 years & my s3 which has crashed . … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can;t get in to my E-mail because they now ask for the
I can;t get in to my E-mail because they now ask for the "Master Password" I have never had to enter the password ***** I have had trouble with receiving any e-mails (SPAMS or from my Friends or Subsc… read more
Bryan
Bryan
IT Consultant
10,911 satisfied customers
Have en inactive Uber account & trying to reactivate. Uber
Have en inactive Uber account & trying to reactivate. Uber keeps telling neither of the email accounts I've used for the last 10 years is associated with the mobile #(###) ###-#### I've also used excl… read more
Mr.Med
Mr.Med
1,192 satisfied customers
Thunderbird has started to ask master password for the
Thunderbird has started to ask master password ***** the software security device. I never set a password ***** to my knowledge. Been using this for several years and it just started asking on sunday.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
How can you get a forgotten password if you no longer have
How can you get a forgotten password ***** you no longer have the phone number that it was associated with … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot access my hotmail account and it is frustrating. I
I cannot access my hotmail account and it is frustrating. I tried to reset password, but no code was ever sent to my alternate email account. Tried several times to no avail. Help! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My Gmail account is desired linked to a new Moto G4 Cell
My Gmail account is desired linked to a new Moto G4 Cell phone, but it doesn't register properly. I need to know which gmail account is linked to my Moto G4 device. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have put the wrong password in so many times that it keeps
I have put the wrong password ***** so many times that it keeps kicking me to this bs security questionnaire that expects me to remember the email addresses of some of my contacts. Of course l cannot … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I was using hotmail as my address then ,all of sudden what
i was using hotmail as my address then ,all of sudden what was hotmail .turned to outlook !!!! all of a sudden my hotmail pass words DONT work !i have put in new pass words & none work , because they … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I lost all my e mails and they ask me to make a new outlook,
I lost all my e mails and they ask me to make a new outlook … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have had he email account [email protected] a decade. I
I have had he email account [email protected] for over a decade. I recently assisted another person in our office in downloading Windows 10 because he said he didnt have a Microsoft acct. I used my ho… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I have a mess with my hotmail account. It was originally set
I have a mess with my hotmail account. It was originally set up when I worked for eMason (for messenger purposes) so it had eMason in the name and the associated email was my work email. I haven't wor… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
hello I need help please,, my email been hacked by someone
hello I need help please,, my email been hacked by someone I used to know changed my password XXXXX last time I was able to sign in I changed my password XXXXX recovery email and put a new number for … read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
my hot mail account is blocked. It says somebody else might
my hot mail account is blocked. It says somebody else might be using my account. i filled out the questionaire but i keep getting a response back saying that i didnt give enough info. i phoned hotmail… read more
Cory
Cory
Vocational, Technical or Trade Scho
118 satisfied customers
Your account has been blocked Why are you seeing this? Someone
Your account has been blocked Why are you seeing this? Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service). We're … read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x