Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My email is not accepting my sign in, user name or password.

Customer Question
My email...

My email is not accepting my sign in, user name or password

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Maybe two days

Technician's Assistant: Do you plan on doing the work yourself?

What work?

Technician's Assistant: Anything else we should know to help you best?

That is all I know

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 hour by:
12/10/2017
Email technician: Sandy, Computer Specialist replied 9 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 7,015
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 9 months ago

Can you please tell me about your email service provider? gmail/yahoo/hotmail or other.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Cannot accept my email says password was changed 5 days ago.
cannot accept my email says password ***** changed 5 days ago. Going in circles for 5 days following reset confirmation suggestions to no avail. info says that my user name is correct. None of the hel… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I'm getting a message that Outlook can't connect to my imap
I'm getting a message that Outlook can't connect to my imap server. … read more
John
John
System/Network administrator
High School or GED
2,081 satisfied customers
I cannot get signed in to my email account, it won't accept
I cannot get signed in to my email account, it won't accept any answer I give for the secret question and I can not find where I have written it down. I called a number it had on last night, couldn't … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
CANNOT ENTER MY PASSWORD OF 20YRS AND WILL NOT ACCEPT A NEW
CANNOT ENTER MY PASSWORD ***** 20YRS AND WILL NOT ACCEPT A NEW *****@******.***--jULES … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I use Thunderbird to access my gmail- as I have for years.
I use Thunderbird to access my gmail- as I have for years. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
I cannot set up my iphone for gmail as i do not know my
i cannot set up my iphone for gmail as i do not know my password ***** trying to reset it has become impossible since the only secuirty question is the month and year i set up this account and i have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I have a business Google email account and it has not given
I have a business Google email account and it has not given me the past 3 days of emails that have been sent? I need to know why I can't get the updated emails and I need to have access to them. Email… read more
Sandy
Sandy
Computer Specialist
7,015 satisfied customers
Can you straighten my mess out? My user name is ********.
Can you straighten my mess out? My user name is ********. Password ***** *******...email is ************. When I try to sign in it says my email, user name,etc. is already I use. If it is, maybe in th… read more
RandyNetwork Tech
RandyNetwork Tech
1,757 satisfied customers
I have a mess with my hotmail account. It was originally set
I have a mess with my hotmail account. It was originally set up when I worked for eMason (for messenger purposes) so it had eMason in the name and the associated email was my work email. I haven't wor… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I downloaded the latest version of Thunderbird when I went
I downloaded the latest version of Thunderbird when I went to bed the other night. When I brought it up in the morning I was told the the password XXXXX my main email account (I have 4 email accounts)… read more
Danh
Danh
Bachelor's Degree
949 satisfied customers
I cannot access my email. A couple days ago I was led, so ehow,
I cannot access my email. A couple days ago I was led, so ehow, to set up a tw step verification. I got lost in the process - & did not really know what I was doing. Now, I think this is related to no… read more
Chris R.
Chris R.
Bachelor's Degree
87 satisfied customers
My husband has gmail. I do not but I thought I "created" 2
My husband has gmail. I do not but I thought I "created" 2 email addresses for myself and a company I want to use eventually and now I can't find them or get to them. Every time I sign in it says some… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
trouble started when I signed in on xfinity (1st time) - I
trouble started when I signed in on xfinity (1st time) - I keep getting a pop-up for comcast email sign in with password XXXXX none work - help I prefer to use the Outlook email… read more
Chris R.
Chris R.
Bachelor's Degree
87 satisfied customers
I have established a number of Gmail accounts (in error) and
I have established a number of Gmail accounts (in error) and I just want to have one. How do I delete the ones I do not need and ensure the one I want to keep is the main default account?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
My google account was deleted two days ago and now I cannot
My google account was deleted two days ago and now I cannot get my emails transferred to my regular account nor can I send any emails. Are you able to help me with this? Do I have to get back with Goo… read more
Robert
Robert
Bachelor's Degree
416 satisfied customers
I lost the login for my gmail account and in trying to get
I lost the login for my gmail account and in trying to get in accidentlally created a 2nd account. Now I can't get into the mail email account… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I recieved an e-mail from jjill. com commenting on an e-mail
I recieved an e-mail from jjill. com commenting on an e-mail that they said I sent them & I responded stating that I had not sent them an e-mail at all. They called me back & said someone had hacked i… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
My email account is sending out infected emails to my friends.
My email account is sending out infected emails to my friends. A few of them had to take their computer in to remove trojans, worms etc. I have run a virus scan in both of my computers and they came o… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x