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After installing Windows upgrade, I need to cancel my

Customer Question
After installing Windows upgrade...

After installing Windows upgrade, I need to cancel my microsoft email address and change it to a new address as it is not recognising my new address for logging in. Thankyou- Eddie

Technician's Assistant: Are you logged into your Microsoft account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Old Email***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No Thanks

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
12/10/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

You need to login first to the address it has and then change it. It needs to authenticate the original address first, then from inside Windows you change it.

What is the original address it now has and what is the error you're getting?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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