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I cannot get into my email either to read or write. I do not…

Customer Question
I cannot get into...

I cannot get into my email either to read or write. I do not know what the problem is because otherwise the computer seems to be fine.

Technician's Assistant: Are you logged into your email account on any other devices?

No. I do no have any other device.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No. I don't know any phone number. In fact AOL seems to keep its phone number secret.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think there is anything to say except that my email is not working at all.

Submitted: 9 months ago.Category: Email
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Answered in 4 minutes by:
12/10/2017
Email technician: Byron, PC Support Tech replied 9 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,427
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Are you using the AOL desktop software or do you view your email

using a browser such as Google Chrome, Internet Explorer or Microsoft Edge etc.

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Category: Email
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