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I have just been dealing with a support person (Ravi)

Customer Question
I have just been...

I have just been dealing with a support person (Ravi) because we have forgotten our passwords. He gave us a password ***** connect to web mail now it does not work. we are unable to change our password ***** our security questions have long been forgotten because we never used this facility.

Technician's Assistant: Are you logged into your email account on any other devices?

Does the password ***** work for one attempt?

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No Although when I give the answer to my first school it won't accept it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

The person I was speaking to 15 mins ago was Ravi

Submitted: 7 months ago.Category: Email
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Answered in 3 hours by:
12/10/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Category: Email
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