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I want to restore my old Hotmail. Laptop. I forgot my

Customer Question
I want to restore...

I want to restore my old Hotmail.

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

I forgot my password. I have not used this account for a few years.

Submitted: 8 months ago.Category: Email
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Answered in 11 minutes by:
12/9/2017
Email technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
For a few years. I want to start using my account again, but have been unsuccessful because my verification telephone number is ***** longer in use.
Email technician: Kris Rodgers, IT Manager replied 8 months ago

Hi

Are you talking to me on a computer?

Thanks

Kris

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Customer reply replied 8 months ago
I should not required to pay for anything.
Email technician: Kris Rodgers, IT Manager replied 8 months ago

We are not a free service and all our work is paid. You current charges you have paid is $47.

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Customer reply replied 8 months ago
am on a computer.
Email technician: Kris Rodgers, IT Manager replied 8 months ago

We are not a free service and all our work is paid

Ask Your Own Email Question
Customer reply replied 8 months ago
Shit. I do not want to pay anything. I want my money back!!!!!
Customer reply replied 8 months ago
What about my free trial???????
Email technician: Kris Rodgers, IT Manager replied 8 months ago

The free trial does not cover you initial question.

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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