Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can’t sign into my gmail. Google can’t identify me. My…

Customer Question
I can’t sign into...

I can’t sign into my gmail. Google can’t identify me

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I’ve tried using verification codes but keep getting questions I can’t remember and especially when I created the account long time

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 hours by:
12/9/2017
Email technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 8 months ago

It sounds like you are unable to login to the gmail account, You can try to find the reset link given below: https://accounts.google.com/signin/recovery

To reset your forgotten Gmail password ***** recover access to your account:

  1. Make sure you either:

    • have a secondary email address specified for your Gmail account or

    • have not logged into your Gmail account for 5 days.

  2. Click Forgot password? on Gmail's log-in page.

  3. If prompted, type your full Gmail email address over Enter your email on the Account support page.

  4. Click Next.

Gmail will now ask a number of questions to try to establish you as the owner of the account. For each question:

  1. Enter your answer as well as you can and click Next or

  2. Click Try a different question if you cannot answer or do not have access to the resource – a secondary email address, say, or a phone number.

The questions Gmail asks may include the following, not necessarily in this order:

  • A previous password:

    • If you have changed your Gmail password ***** only remember the (or any) older one, you can enter it.

  • Verification using a code (with 2-step authentication enabled for the Gmail account):

    • Depending on the verification methods set up for 2-step authentication, you can get a code from:

      1. an SMS text message received from Google

      2. an app (e.g. Google Authenticator)

      3. printed back-up codes.

    • Enter the phone number used for verification if prompted.

  • A phone number set up for account recovery in Gmail:

    • You will receive an SMS text message from Google that contains a verification code.

  • A secondary email address for Gmail account recovery:

    • Follow the link in a message from Google sent to the email address to reset the password ***** the Google Account.

    • You may also be able to enter any current email address to receive a verification code.

  • A security question for Gmail password *****:

    • Type the answer to your recovery question following the question under Answer the security question you added to your account.

  • When you set up the account:

    • Enter the month and year when you created the Gmail (or Google) account.

If you have used your Gmail account in the past five days but have not specified a secondary email address, you will have to wait for these five days to pass. If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aparna Indresh Your Own Question
Aparna Indresh
Aparna Indresh
Aparna Indresh
Category: Email
Satisfied Customers: 529
529 Satisfied Customers
Experience: Engineer at Aparna Indresh

Aparna Indresh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I think google may have 2 user names. Gmai. Phone. App.
I think google may have 2 user names JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Gmai JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? C… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I have forgotten my gmail password. However this account was
Hi I have forgotten my gmail password. However this account was created a long time ago and I have used my e mail on my smartphone. I need to change my phone and set my details on my new phone but do … read more
Aparna Indresh
Aparna Indresh
Electronics & communication engineering
529 satisfied customers
I can't access my gmail on my laptop. I put on the two tier
I can't access my gmail on my laptop. I put on the two tier safety and now it keeps looping back to having me give the security questions on my yahoo email...which is also now a google account. So it … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
I have been trying for several days to verify my account. I
I have been trying for several days to verify my account. I have forgotten the password. I have followed the instructions many times and I always get the message that the account cant be verified try … read more
Aparna Indresh
Aparna Indresh
Electronics & communication engineering
529 satisfied customers
I have a new iPad. One of my email accounts didn't transfer
I have a new iPad. One of my email accounts didn't transfer over. I've tried google.com/recovery many times. I can't remember pass word or when acct was created. I go thru all the steps but keep endin… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I can't login into my email account. Possibly it's an old
That's the problem it's so old I've forgot pretty much all my info for this account … read more
Aparna Indresh
Aparna Indresh
Electronics & communication engineering
529 satisfied customers
Can't login because I forgot my password and I don't have my
Can't login because I forgot my password ***** I don't have my old phone number And when I tried to send a security code to my my account from someone else's Gmail then it won't except the code … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I upgraded to a new iPhone and while trying to setup email
I upgraded to a new iPhone and while trying to setup email and iTunes I can't remember my password. I've been through steps to recover, but my backup email no longer exists and the phone number I don'… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
EMAIL FOR UBER IS tried my pass word .verification code they
HI MY NAME IS***** .EMAIL FOR UBER IS***@******.*** tried my pass word .verification code they both not letting me in.i sign up some time ago but always having problem. … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
138 satisfied customers
I've messed up logging in my password, cause I rent to
Hi I've messed up logging in my password ***** cause I rent to forget things that I've changed often. LoL it's been super long since I set up my gmail & I've forgotten the date I set it up … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can not access gmail as I have forgotten my password.
Hi, I can not access gmail as I have forgotten my password. Verification codes to my mobile are not coming through. Can get them to my recovery email but then when I input the codes they are accepted … read more
Aparna Indresh
Aparna Indresh
Electronics & communication engineering
529 satisfied customers
Google won't reply and my gmail account password has been
Google won't reply and my gmail account password ***** been changed by someone unknown to me … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Google wants to send code to my # but my phone isn't
Google wants to send code to my # but my phone isn't working . It won't take my email or phone #. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can not sign in to my gmail account I go thru the process
I can not sign in to my gmail account I go thru the process get a verification code plug it in but I keep getting questions and it keeps going in to a round and round with the same process until it te… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I dont remember my password. I had a verification code sent
I dont remember my password. I had a verification code sent to another email address and type it in and it still says that it can't identify me or something like that … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Forgot my password to my gmail account & when it wants
Forgot my password ***** my gmail account & when it wants confirmation from secondary account can't receive the message because I can't get into my gmail account … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I,ve been trying to access my gmail account all day & I'm just
I,ve been trying to access my gmail account all day & I'm just running in circles. I've been using the right address & password ***** just keep getting told they are incorrect. I've tried your on-line… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
do you know how to delete Googlemail verification from our
do you know how to delete Googlemail verification from our system? I am blocked out of accessing emails. I dont want the verification… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x