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My computer crashed and I would like to restart my email. Is…

Customer Question
My computer crashed and...

My computer crashed and I would like to restart my email. Is it possible to recover all my contacts and folders from that account?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Comcast

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through the web

Technician's Assistant: What troubleshooting have you tried?

I contacted Comcast and reset to a new password ***** the account. I have no idea of how to get Incredimail on to the computer. Repair man told me this will be like starting a new device.

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

That's all thank you

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/9/2017
Email technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 7 months ago

If your email was setup using imap before then if you login to webmail it should all be there still.

If it was setup with pop3, then its likely those emails that were downloaded would be gone.

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Category: Email
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