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gmail
Submitted: 9 months ago.Category: Email
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Answered in 3 minutes by:
12/9/2017
Email technician: Jess M., Computer Support Specialist replied 9 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you having trouble with your Gmail? Please elaborate the problem.

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 9 months ago
hey there Jess, and yes I am having trouble accessing my gmail account because I forget my password towards my gmail account and my gmail account is***@******.*** and I was trying to recover my account by clicking I forgot password ***** the sign in but to recover my account gmail ask me some questions that I forgot about my account I only know my old mobile number which they send a code to but I don't have that number anymore cause it no longer exist so I wanted to see if you Jess can help me recover my gmail account another way and I am using a windows pc
Email technician: Jess M., Computer Support Specialist replied 9 months ago

Thank you for writing back with that information. Please give me a moment to try to recover your account.

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Email technician: Jess M., Computer Support Specialist replied 9 months ago

Please tell me the full mobile phone number ending in 59.

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Customer reply replied 9 months ago
sure Jess and the old phone number ending in 59 is(###) ###-####
Email technician: Jess M., Computer Support Specialist replied 9 months ago

And you do not have that mobile phone right now, right?

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Customer reply replied 9 months ago
the(###) ###-####is the old mobile number that no longer exist which I need to update to my new one once I recover my account that is correct cause it's changed and I can't get that number back which means I need to recover the account and update my new mobile number so I can get the code sent from gmail
Customer reply replied 9 months ago
that why I came to you today to see if you can help me with this issue Jess
Customer reply replied 9 months ago
Jess can you help me recover my account
Email technician: Jess M., Computer Support Specialist replied 9 months ago

I am trying..please give me a moment.

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Customer reply replied 9 months ago
okay
Customer reply replied 9 months ago
anything new?
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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