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I couldn't get into AOL. Suddenly, I was asked stuff and…

Customer Question
I couldn't get into...

I couldn't get into AOL. Suddenly, I was asked stuff and given a new email.. I don'twant a new one - I wantmy OLD one OLD***@******.***

Technician's Assistant: Are you logged into your email account on any other devices?

New***@******.*** NO

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know- new security question answer is Milwaukee

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

All I know is I want my email address to remain the same -***@******.***

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
I can c my messages on my phone but not on my desktop computer
Answered in 10 minutes by:
12/8/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Do you still remember the password ***** your original AOL email? (Yes or No only, please do not post the password)

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
Mac. gramsuziaz @aol.com
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Thank you. Do you still remember the password ***** that email account?

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Customer reply replied 7 months ago
I do not want t to pay anything. I pay a monthly aol fee and I want my emails back. ***@******.***
Customer reply replied 7 months ago
Is there a phone number that I can call someone directly at AOL
Email technician: Jess M., Computer Support Specialist replied 7 months ago

I am very sorry about the confusion. You are contacting us here at JustAnswer.com and we charge for our services. From my end I can see that you made a deposit of $47.

If you do not want to continue and just want to contact AOL, here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

But if you want to continue with my help, please let me know.

Thank you for using our service.

Best regards,

Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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